Leadership

Accountability

Accountability is much more than a paper trail. It promotes deliberate clarity and focus among employees and provides leaders with a way to empower their staff, achieve a higher level of effectiveness within their organizations and positively impact productivity. The trick is holding staff accountable and maintaining a high morale within your team.

Breakthrough Thinking & Creating Innovation

This training gives leaders the advantage of understanding how to access creative thinking and incorporate it with critical thinking in the development of competitively unique and well-designed solutions to address difficult organizational challenges. This type of problem solving and decision making training introduces a distinctive and highly effective approach that has been proven to be successful in producing improvements in efficiency, performance, associate morale, and productivity.

Building Collaboration

Building Collaboration involves a number of skills and abilities and goes beyond teambuilding. Collaboration is built on trust, respect for one another, common vision, inclusion, open communication and access to information. The rewards reaped by the organization can be represented across arenas, from improved processes, products and services to enhanced innovation.

Building High Performance Teams

In today’s business environment, most organizations have resorted to using teams to tackle a variety of challenges and projects. However, the standard approach has been to pull individuals together, give them the assignment, and wait for results, not realizing that real teams do not form by accident. They are the result of strategic planning, staff training, and empowerment. Important elements of teamwork include a solid understanding of how a team interacts, how it balances conflict, how it manages planning time and activities, and how well it implements the task. A real team is an amazingly powerful force.

Building Leadership Excellence

Change for the BEST! This intensive, hands-on program is designed to develop proven skills needed to manage, influence, create, inspire and lead organizations. Students will learn to think and act strategically, enhancing management performance and improving organizational effectiveness. The program is designed to provide effective decision making, coaching, innovative problem solving, and conflict resolution skills. In today’s fast moving, highly competitive marketplace, organizations require highly functioning, innovative leaders.

Who should attend – managers, supervisors, team leaders, and future leaders. As a participant, you will work in an engaging and dynamic team environment. Upon completion of the course you will: Inspire subordinates to work to their full potential, communicate at an advanced level to better manage conflict, learn strategies to establish buy-in and ensure accountability, enhance your coaching skills, and establish a lasting network of capable leader colleagues. Each session is filled with real-life examples and practical techniques for getting results. Begin immediately applying leadership excellence at your job and in your life!

Bi-weekly sessions – program attendance includes bi-weekly sessions, one full day kick-off session and 11 half day sessions. Plus 10 hours of one-on-one coaching for each participant, materials and refreshments.

Coaching for Top Performance

Coaching is a one-on-one process that utilizes specific objectives and goals focused on developing employee potential, improving relationships and enhancing performance. Evidence shows that coaching enhances workplace effectiveness in a number of ways such as increased profitability, development of staff and retention of top-performing employees. It promotes deliberate clarity and focus among employees and provides leaders with a way to empower their staff, achieve a higher level of effectiveness within their organizations and positively impact productivity. Effective Coaching is a learned skill and a powerful tool for any supervisor or leader’s “toolbox”.

Communicating Effectively

Leaders must know how to communicate everything from their organization’s vision to how to use the time clock. Effective communication builds trust, relationships and valuable employees, while ineffective communication can destroy all that has been built. Leaders must learn to speak with a clear purpose and understand the most effective method to use with each employee or team. They must understand how to break down barriers to communication, utilize effective listening skills, and how to build relationships through effective verbal and non-verbal communication.

Conflict Resolution

Resolving conflict is a challenge that everyone is faced with regardless of their job title, but its positive resolution is the mark of a great leader. To resolve conflict leaders must understand human dynamics, interpersonal and group communication, negotiation, and how to tap into the positive side of conflict. Development of this skill will make for a more effective and productive leader.

Creating a Culture of Success

Leaders set the tone, pace and overall expectations in the workplace. While organizations may set general policy and procedure, every leader of every team establishes the internal culture by which their group operates. The presence of a consistent, organization-wide culture based on shared vision, cooperation, trust, and strong relationships will make the difference between excellence and mediocrity in the market.

Delivering World Class Customer Service

Delivering world class customer service will set you apart from every other facility of your kind within your industry. Regardless of the position they hold, every employee is attracting or repelling every customer they come in contact with every minute of every day. Training in World Class Customer Service gives participants the facts, tools and techniques they need to improve their performance thereby going beyond service to “customer care”. They learn the value of a positive approach, how to build customer relationships, understand the customer and what they really want and, of course gain the skills necessary to deliver.

Emotional Intelligence (EI)

Emotional Intelligence (EI) refers to an individual’s ability to recognize their own feelings as well as the feelings of others, for motivating themselves, and for managing themselves and their relationships. These abilities are distinct from traditional academic intelligence and cannot be measured by IQ. Emotionally intelligent leaders help their organizations to create competitive advantages through their staff using a number of avenues such as: increased performance, improved motivation and teamwork, enhanced innovation and restored trust.

Leadership Skills

Leadership skills are developed by understanding ourselves, how we lead our teams within our organization and the impact of our leadership behaviors on our associate’s productivity, and ultimately our organization’s success. Our training focuses on leadership style assessment, applying the power of situational leadership, learning to balance employee motivation with accountability, and learning how to positively impact employee productivity and organizational performance. This is the first step in building leadership skills.

Leading High Performance Teams

Leading high performance teams doesn’t happen by accident. Placing employees in a department or seating them near each other does not automatically create or build a team. To do so a leader (team leader, supervisor, manager, etc.) must understand their own and their teammate’s communication style, how everyone’s behavior impacts results, why teams fail, how to create a productive and innovative work environment and how to solve problems as a team.

LEAN

LEAN is a process improvement methodology that, when applied to any organization reaps rewards in the form of shortened production and process time, reduced costs, improved efficiencies and even teambuilding. A number of “tools” are taught and applied so the training has “real” application and “real” results in every part of the organization.

Managing Change

All around us we see organizations succumbing to bankruptcy and dissolution essentially because they could not identify and effectively respond to changes in their environment – in time. Change is inevitable in every organization regardless of the industry within which they operate. To remain healthy and viable as an organization, leaders must learn how to manage change rather than allow their organizations to be knocked down by it.

Mentoring

The brain trust that is developed by companies over time is easily eroded by retirements and voluntary departures, leaving organizations vulnerable to insufficient and perhaps ineffective leadership. In addition, attracting and retaining the best talent is made easier by the existence of mentoring opportunities within the organization. Therefore, whether formal or informal, effective mentoring is an essential part of building a sustainable organization. It is up to leaders to deliberately seek or create mentoring opportunities for themselves and their promising employees.

Motivating Employees

What motivates employees? Motivation means something different to each individual in the organization. Money is a very short-term motivator and not recommended. One-to-one management, building morale and opening lines of communication are good places to start.

Organizational and Time Management

This training is designed to help participants achieve greater productivity, balance and success. Learning to align long-term goals with daily and weekly activities is critical to the accomplishment of any organization’s strategic goals. Participants will understand the difference between urgencies and priorities, how to hold themselves and others accountable, and “the control factor” in managing time.

Peer-to-Boss

Peer to boss deals with the problems faced by individuals that are promoted up through the ranks within an organization. These “home grown” leaders are very loyal and committed to the organization, but usually do not have the skills needed to effectively transition into their new positions. Some of their challenges may include appearing to show favoritism, having to discipline a former peer, effectively managing co-workers who are older, and the list certainly goes on.

Performance Management

Performance management is the system by which an organization is able to effectively align its strategic goals with the day-to-day functions of its staff while operating in a turbulent, global economy. It includes the examination, modification, and creation of accurate job descriptions, task assessment and measurement, and clarification of employee expectations. In addition, supervisors must learn how to effectively write and deliver performance appraisals that motivate employees and help them to reach their full potential. HR professionals need to ensure appropriate training of their management and leadership staff, create an environment conducive to open communication and teamwork, and hold team leaders accountable so as to bring organizations closer to achieving their mission.

Presentation Skills

In today’s highly competitive business world, one of the most important skills is the ability to communicate your message clearly and persuasively. A well prepared presentation can serve to inform, educate and excite clients about your products. Effective presentation skills build rapport and open the door to positive customer relationships.

Strategic Human Resource Skills

Today, it is not enough for leaders just to agree intellectually that employees are the life blood of the organization, they must know how to act on this to procure maximum commitment and productivity from their staff. Although HR duties have developed into a specialized function and many organizations have individuals performing that function, it is more important than ever for leaders to understand the core components of HR; employment law issues and best practices.

Style and Personal Assessment

What makes them tick and how do we manage that? The foundation for all training and development in leadership must be self-awareness. It is through self-awareness that we deepen our understanding of ourselves, those around us; those we lead, those we lead with, and those we follow. Understanding leadership “style” and its direct impact on the organization, as well as situational leadership principles are critical to the development of strong, effective and trusted leaders.

Supervisory Skills

Supervisory skills training is necessary for newly promoted and seasoned, supervisory staff. Participants learn how to effectively manage different personality styles, how to set departmental goals and create viable plans to achieve them, how to more effectively solve difficult and nagging problems, how to effectively delegate, and how to communicate more clearly and productively.

Systems Thinking

Systems thinking is the ability to see beyond what may appear to be isolated and independent incidents, problems or issues, and being able to identify deeper, organizational patterns. A business is a system, a series of interconnected parts (departments). Often it is the structure of the system, and not the efforts of the people working within it that determine the outcomes. An understanding of systems gives everyone in an organization a greater degree of control over results.

Understanding the Management Role

Understanding the management role can be difficult for newly promoted individuals and for employees that may not have had exposure to structured training in this area. Participants learn the role and qualities of an effective supervisor, they learn how to set and accomplish organizational goals, how to effectively and appropriately delegate tasks, how to obtain top performance from their associates and how to follow up to ensure success.

Understanding the Strategic Planning Process

The job of understanding organizational strategy, setting and follow through must extend to all levels of leadership if the organization is to execute strategic plans and achieve their strategic goals. In a lightning paced, technology-heavy, ever changing workplace, organizations need every leader to think strategically; understanding how to scan their internal and external environment and how to use that information to strengthen and grow their organization