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How to File a Complaint with the New York State Dept of Education

Section 494 C (j) of the Higher Education Act of 1965, as amended, provides that a student, faculty member, or any other person who believes he or she has been aggrieved by an institution of higher education has the right to file a written complaint.

In New York State, a complaint may be filed by any person with reason to believe that an institution has acted contrary to its published standards or that conditions at the institution appear to jeopardize the quality of the institution’s instructional programs or the general welfare of its students. Any person who believes he or she has been aggrieved by an institution on or after May 4, 1994, may file a written complaint with the New York State Department of Education within three years of the alleged incident, after first trying to resolve the complaint directly with the institution by following the internal procedures provided by the institution. Genesee Community College has developed complaint procedures that are on file in the Office of the Vice President for Student and Enrollment Services. To receive information on these procedures, or to receive advice on filing a formal complaint, please contact the Office of the Vice President for Student and Enrollment Services.